Coverage summary — pending legal review. This is a plain-language summary of what Tag covers. The binding contract is the terms of service.
Coverage
What's covered
| Scenario | Covered? | How |
|---|---|---|
| Lost in transit | Yes | Replacement or refund |
| Damaged in transit | Yes | Replacement, refund, or partial refund |
| Stolen (porch piracy, in-transit theft) | Yes | Replacement or refund; police report may be required |
| Wrong item shipped (warehouse error) | Yes | Reship correct item or refund |
| Slab/case crack on graded items (CGC, PSA, BGS, AFA) | Yes | Re-grade reimbursement or partial refund |
| Buyer's remorse | No | Returns flow on premierecollectibles.com |
| Damage from customer handling after delivery | No | — |
| Authentication / grading disputes | Escalated | Worked with the issuing grader case-by-case |
Coverage limits
- Up to the order subtotal at checkout (excluding taxes and shipping)
- $25,000 cap per shipment standard; higher tiers available for vault-grade items
- Claim window: 90 days from order date
How premiums are priced
Premiums scale with order value — small orders pay a low flat fee, larger orders pay a small percentage. Category modifiers may apply (e.g., higher rate on graded slabs reflecting fragility).